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GDPR Statement

What information do we collect?

When you sign up for our services, we may collect personal information including your name, email address, physical address and phone number.

If you contact us for technical or account support, we keep a record of the correspondence between us so that that we can refer to it in the future and provide better support to you.

Contact details are collected when you open an account with us or place an order.

We will use your contact details in cases where we need to contact you in connection with your account, for instance if you have a payment to make, if we identify an issue with your account that we need to speak to you about, or if there are any changes to your account that we need to tell you about. We also use them to establish account ownership and prevent fraudulent access to your account.

We will also use your email address to keep you up to date with our services, you can request to opt out of any marketing offered.  We do not share your details with any 3rd parties.

About your data rights?

You have the right to request that we erase data that we hold about you. You can do this by mailing mail@flstreecare.co.uk

Note that we are separately required to keep financial records for up to 7 years so any invoices on your account will be retained even after your information has been erased.